Frequently Asked Questions (FAQ)
Last Updated: December 1, 2025
About Our Products
What makes KemetSkin different?
KemetSkin focuses on science-backed formulations designed to support skin as it naturally evolves. We use proven ingredients at effective concentrations to address concerns like discoloration, uneven tone, and changes in firmness—without harsh additives or unnecessary steps.
What skin concerns do your systems address?
Our systems target:
Melasma
Hyperpigmentation
Post-acne marks
Breakouts
Visible changes in firmness
Uneven tone and texture
Each system contains a curated routine tailored to a specific concern.
Are your products safe for sensitive skin?
Yes, many of our formulations are gentle. However, if you have very sensitive skin, we recommend:
Patch testing new products
Using retinol slowly
Choosing the “gentle mask” alternative in our bundles if offered
Do you test on animals?
No. KemetSkin is cruelty-free.
Usage & Routines
How do I know which system is right for me?
Try our Skin Quiz or browse our systems:
Melasma Fade System
Hyperpigmentation Reset System
Age Renewal Peptide System
Clarifying (Acne) System
You can also email us for personalized guidance.
How long until I see results?
Results vary, but most customers begin noticing improvements in:
4–6 weeks: brightness, clarity
8–12 weeks: tone, texture
12+ weeks: melasma, firmness, and deeper concerns
Consistency is key.
Can I use retinol if I’ve never used it before?
Yes. Start slowly. See our Beginner Retinol Schedule for a simple 6-week introduction.
Do I need sunscreen?
Absolutely—especially when treating discoloration or using actives like retinol or AHAs. We strongly recommend SPF 50+ daily.
Can pregnant or breastfeeding individuals use your products?
We recommend consulting your healthcare provider.
Some active ingredients—like retinol or strong acids—are not recommended during pregnancy.
Orders & Shipping
Where do you ship?
We currently ship throughout the United States and select international destinations.
How long does shipping take?
Standard: 3–7 business days
Expedited: 2–4 business days
Express: 1–2 business days
International orders vary (7–21 business days).
How can I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships.
My package says delivered but I didn’t receive it. What should I do?
Check with neighbors, building management, or the carrier. If it still cannot be located, contact the carrier directly with your tracking number.
We’re happy to assist where we can.
Returns & Refunds
What is your return policy?
We accept returns on unopened, unused products within 30 days of delivery. See our Return Policy for full details.
How do I request a return?
Email us at info@kemetskin.com with:
Your order number
The item(s) you want to return
The reason for the return
We’ll provide instructions and a return authorization.
Are shipping fees refundable?
No. Shipping costs are non-refundable unless your product arrived damaged or incorrect.
What if my product arrived damaged?
Contact us within 7 days with photos of:
The damaged item
The packaging
Your order number
We’ll replace it at no cost.
Account & Payments
Do I need an account to order?
No. You can check out as a guest. Creating an account simply allows faster checkout and access to order history.
What payment methods do you accept?
We accept all major credit cards and secure payment options offered at checkout.
General Questions
Are your products vegan or natural?
Some products contain botanical ingredients, but not all formulas are fully vegan. If you need clarification about a specific product, please contact us.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers and early access to new launches.
How can I contact customer support?
Email us anytime at:
📧 info@kemetskin.com
We typically respond within 1–2 business days.
Need More Assistance?
If you didn’t find the answer you were looking for, our team is always here to help. Just email us, and we’ll get back to you shortly.