Shipping Policy

Last Updated: December 1, 2025

Thank you for shopping with KemetSkin. This Shipping Policy explains how we process, ship, and deliver orders placed through www.kemetskin.com.

1. Order Processing Time

All orders are processed within:

  • 1–3 business days (Monday–Friday)

Orders are not processed or shipped on weekends or U.S. holidays.

If we experience a high volume of orders or delays, we will notify you by email.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Order weight

  • Destination

  • Carrier rates

We currently ship through:
USPS, UPS, and FedEx

Estimated Delivery Times (U.S. Domestic)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Delivery times are estimates and may vary based on carrier workload, weather, or other factors outside our control.

3. Free Shipping

We may offer free shipping promotions from time to time. When available, the details will appear on our homepage or during checkout.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking updates may take up to 24–48 hours to appear.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned to us due to:

  • Incorrect address

  • Missing apartment/suite number

  • Unclaimed package

You may be responsible for additional reshipment fees.

We cannot refund shipping costs for orders returned due to address errors.

6. Lost, Stolen, or Delayed Packages

Once an order is handed to the carrier, KemetSkin is not responsible for:

  • Lost packages

  • Stolen packages

  • Delays caused by carriers

If you believe your package is lost or missing, please contact the shipping carrier directly with your tracking number.

We are happy to assist in initiating a claim where possible.

7. International Shipping

We currently ship to select countries outside the United States.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Brokerage fees

These charges are the customer’s responsibility and are not included in product or shipping prices.

Delivery times can range from 7–21 business days, depending on destination and customs processing.

8. Customs, Duties & Taxes (International Orders)

KemetSkin is not responsible for customs delays or fees.
Customs policies vary widely by country; please check with your local customs office before ordering.

If a package is refused due to customs charges, we cannot issue a refund for shipping costs.

9. Damaged Orders

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the damage

We will replace the item or issue a refund as appropriate.

10. Out-of-Stock or Backordered Items

If an item becomes out of stock after purchase:

  • We will notify you by email

  • You may choose a refund, replacement, or wait for restock

Backordered items may ship separately.

11. Contact Us

For questions about shipping, please contact us at:

📧 info@kemetskin.com
🌐 www.kemetskin.com